Returns & Refunds

Returns & Refunds Policy

At PurBeaute, customer satisfaction is important to us. Please review the following policy before requesting a return, exchange or refund.

30-Day Return Window

Return requests must be submitted within 30 days of the date your order was delivered. Return requests submitted after the 30-day period may not be accepted.

Before sending any merchandise back, you must contact PurBeaute and receive return approval and instructions. Packages returned without prior authorization may not be accepted or refunded.

Return Eligibility

To qualify for a return, an item must:

Be unused, unopened and in its original condition
Have its original packaging, seals and protective wrapping intact
Include all accessories, components and promotional items received with the product
Be accompanied by an order number or other proof of purchase
Be returned according to the instructions provided by PurBeaute

For health, hygiene and safety reasons, opened, used, tested or unsealed beauty and personal-care products cannot be returned unless they arrived damaged, defective or incorrect.

PurBeaute reserves the right to deny a return or refund if an item shows signs of use, tampering, damage caused after delivery, missing packaging or a broken or removed seal.

Buyer-Remorse Returns

Buyer-remorse returns include situations such as:

Changing your mind about a purchase
Ordering the wrong product
No longer wanting or needing the product
Disliking the fragrance, texture, color or other personal characteristics
Accidentally ordering the incorrect size or quantity

For an approved buyer-remorse return:

The customer is responsible for the return shipping cost.
Original shipping charges are nonrefundable.
The product must remain unused, unopened and sealed.
We recommend using a trackable shipping service.
PurBeaute is not responsible for a return package that is lost or damaged while being shipped back.

Damaged, Defective, Leaking or Incorrect Items

If your order arrives damaged, defective, leaking or different from what you ordered, please contact us promptly by email or WhatsApp.

Please provide:

Your full name
Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping box and packaging
A photograph of the shipping label, when requested

Please keep the product and all original packaging until we complete our review. Do not discard, use or return the product before receiving instructions from PurBeaute.

After reviewing the information provided, PurBeaute may offer an appropriate resolution, including a replacement, exchange or refund.

When PurBeaute confirms that an item arrived damaged, defective, leaking or incorrect, PurBeaute will cover the approved return shipping cost. The original shipping charge will also be refunded when applicable.

Clearance, Final-Sale and Gift-Card Purchases

Clearance and final-sale products cannot be returned or exchanged because of buyer’s remorse. However, please contact us if a clearance or final-sale product arrives damaged, defective or incorrect.

Gift cards are nonreturnable and nonrefundable unless required by applicable law.

Return Address and Instructions

Do not return merchandise to the address shown on the shipping label or send it back to the manufacturer without authorization.

If your return is approved, PurBeaute will provide the correct return address and return instructions. When applicable, we will also explain how to obtain or use an approved return shipping label.

PurBeaute is not responsible for merchandise returned to an unauthorized or incorrect address.

Return Inspection

Returned products will be inspected after they are received. We will notify you by email when your return has been received and whether the refund has been approved or denied.

A refund may be denied if the returned product:

Has been opened, used or tested
Has a broken, removed or altered seal
Is not in its original condition
Is missing packaging, parts or accessories
Was damaged after delivery
Does not match the product originally purchased
Was returned without prior approval
Was returned after the permitted return period

Refunds

Approved refunds will be issued to the original payment method.

Please allow approximately 5–7 business days for an approved refund to appear. The exact timing depends on the payment method, card issuer and customer’s financial institution. Some banks may require additional processing time after PurBeaute issues the refund.

For buyer-remorse returns, original shipping charges and return shipping costs are nonrefundable.

When an item is confirmed to have arrived damaged, defective, leaking or incorrect, the original shipping charge may be refunded when applicable.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, PurBeaute may issue a refund to the original payment method instead.

Customers are responsible for return shipping costs for buyer-remorse exchanges. PurBeaute will cover approved return shipping costs when an item arrived damaged, defective, leaking or incorrect.

Missing or Delayed Refunds

If you have not received an approved refund after the expected processing period:

Check the account associated with your original payment method.
Contact your card issuer or financial institution because additional processing time may be required.
Contact PurBeaute if the refund still does not appear.