1. Processing Time:
Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
We offer standard shipping options, including USPS, FedEx, UPS, DHL.
Expedited shipping options may be available for an additional fee.
Customers will receive a tracking number via email once the order has been shipped.
3. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of the package.
Shipping costs will be displayed at checkout before the order is finalized.
4. Delivery Time:
Delivery times vary depending on the selected shipping method and the destination.
Standard shipping typically takes 3-7 business days within the continental United States.
Expedited shipping options may provide faster delivery times.
5. International Shipping:
We currently offer international shipping to select countries.
International shipping rates and delivery times vary depending on the destination and shipping method.
Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
6. Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses.
Certain items may be subject to shipping restrictions due to legal or regulatory reasons.
7. Order Tracking:
Customers can track their order status using the provided tracking number.
If you encounter any issues with tracking your order, please contact our customer service team for assistance.
8. Correct Shipping Address:
Please ensure that the shipping address provided is correct. If the address is an apartment complex, please include the apartment number. We are not responsible for orders shipped to an incorrect address provided by the customer.
9. Customer Responsibility for Shipping Issues:
If the shipping address provided is incorrect and/or the customer is not available to receive or refuses delivery, resulting in the package being returned or discarded, the customer will still be charged for shipping plus any return shipping fees.
10. Package Security:
Shipping address should be a safe and secure location for deliveries. We cannot take responsibility for packages that are stolen after the carrier completes delivery.
11. Shipping Method Changes:
If for any reason the delivery method you choose is having an issue, we reserve the right to change the shipping method to ensure timely delivery.
Shipping Policy Updates:
We reserve the right to update our shipping policy at any time without prior notice.
Any changes to our shipping policy will be reflected on this page.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at [email protected]